Customer Service
Customer Service Excellence
Customer focused organisations know that delivering excellence in service does not happen by accident. In this programme delegates will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.
Strategic Brand Management
Strategic brand management is the process of creating and maintaining a strong brand image that resonates with your audience and helps to differentiate your brand from your competitors. It requires understanding of your audience, your brand’s unique value, and the landscape in which your brand operates.
SPIN Sales Techniques
SPIN selling is a sales methodology where reps organize sales calls using questions from four categories: situation, problem, implication, and need-payoff. This approach shifts the focus to buyer challenges and allows reps to develop the consultative customer relationships that complex deals require.
Digital & Social Media Marketing
Digital & social media marketing are becoming increasingly important for businesses of all sizes, as more and more consumers turn to digital channels. Effective digital and social media marketing strategies can help businesses build relationships with customers, generate leads, and ultimately drive sales and revenue.
Media & Public Relations
The objective of media and public relations training is to equip individuals or organizations with the necessary skills and knowledge to effectively communicate with the public, media, stakeholders, and other relevant parties. This type of training is designed to help organizations build positive relationships with their target audiences.
Sales & Account Management
This training is crucial for any organization that seeks to increase revenue and customer retention. Sales training focuses on developing skills and techniques for identifying, prospecting, qualifying, and closing deals. Account management training, focuses on developing skills for building and maintaining long-term relationships.